Urgent appointments
- Nurses based in in our practice treat patients for a wide range of common conditions
- Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.
- You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, Monday to Friday. We will respond within 4 hours during opening times
- phone us on 01204 968 900, Monday to Friday from 8am to 6.30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice: Please Note
If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor has only 10 minutes for each routine consultation.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- If you decide that, your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead
- phone us on 01204 968 900, Monday to Friday from 8am to 6.30pm
Non-urgent advice: Missed Appointment Policy
Due to an increase in the number of wasted appointments due to failing to attend without informing the surgery, it has become necessary to implement the following policy.
If you fail to attend 2 consecutive appointments then you will be sent a letter informing you of our concerns and stating that if another appointment is missed you may be removed from the practice list.
If a third appointment is missed, you will be sent a similar letter but informing you that you will be removed from the practice and will have to find an alternative doctor.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.